Why can't I find my campaign under Automation and Vise Versa?
This may be because you have created individual mailings during campaigns and automated mailings are Created during Automation.
- Rule is built to distinguish campaigns whether it is a newsletter or so-called transaction alcommunications. Therefore, individual newsletters are created under the Campaigns tab and automated mailings such as order confirmations, automated welcome letters, etc. under the Automation tab.
- The e-mail builder has the same appearance in both cases
- Also note that the templates for both cases are created under the different tabs/sections. You cannot create a campaign under "promotions" and then choose to be an Automation.
Contact us at support: email@example.com if you have any thoughts.