Contact Support Considerations
To get as quick and effective help as possible with your case before and when contacting support, we have gathered points to consider below. This is for support to understand the case at once and be able to assist in the best possible way.
Have you checked the Help center?
In our hjälpcenter You will usually find answers to all questions sent to the support team. To save time, first search your question there. You also have access to the help articles when you are logged in to the app via "?Symbol.
Account as it relates
Since we have many active accounts in Rule, it is important to specify what account is in contact with support, to avoid the case starting into being investigated in the wrong account.
Campaign/Automation as it applies
Support receives many issues regarding help with a particular campaign or automation, here it is very good to specify which one applies. A simple way is to link to it directly in the case.
Clarity is the key
In order to find a quick solution to your case, it is important to think about being as clear as possible. Since Rule is such a flexible platform, which can be used in so many different ways, extra clarity is therefore the key to quick action from support.
For template adjustments
Superadmin privileges are granted to you who are the contract manager of the account and to several users as desired. With this permission you can lägga till användare, registrera ett kort And radera And återaktivera Members. So to save time, it is most effective to check with the support if you have superadmin privileges (in case of uncertainty). If you have it, you can do all this yourself directly in the app.
Customer list Management
You are responsible for managing your customer lists. As a new customer, you can contact support if you are stuck at import av medlemmar So we can help with the import, but continue to be responsible for the import and structuring of their members.
In case of technical problems
If you encounter tenical issues in the app, there are steps to try first that can resolve the issue before contacting the support: Reload the browser, log in and out, make a återställning. If none of this helps please do not hesitate to contact for help of the case.
Development and API
API, development and order questions are emailed to support. The case will then be taken to developers and provides support. If you want to integrate Rule into other services, a Api-nyckel. To access the API documentation, click här.