Retrieve bounced members to tag

In this article, we will go through how to add your bounced members over a period of time to add them to a tag to communicate with. 

  1. Click on 'Statistics'
  2. Then you can choose if you want to collect members on 'All channels', 'Campaigns' (where you can decide if you want to collect bounced members from all mailings during a period or specific campaign), Automations, etc.
  3. Click on 'Custom'
  4. Then choose the time period you want to collect bounced members.

Then scroll down to Bounces/deregistration/Sharp mail and click on 'Total bounces'.

  1. Click on 'Documents'
  2. Then 'Export to tags'

  1. Click on 'Select tags'
  2. Name your tag
  3. Click on '+' to create a new tag.
  4. Then 'Add tags'

Then you can go in and double-check that your new tag is created so you can communicate with them by doing so:

  1. Go to 'Tags'
  2. Search for your new tag
  3. Click on the tag to see your bounced members.


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