What does bounces?

After you have sent out an email, you will see a summary of email addresses where the mail has bounced, i.e. not reached the recipient, in the statistics view under bouncestab. The most common reason is that your mail has been stopped by the receiving server.

-Bounces categorized into two different categories: soft or hard bounce.

-On the button above to the right you can switch between seeing the soft and hard bounsers. 

Soft Bounce:

-Unsuccessful delivery due to temporary problems with the recipient, such as full inbox or problems with the recipient's inbox-supplier. When you click on an email address that has a soft bounce, you see a yellow marker and usually a reason for the bounce:

- When Mail has bountied more than 3 times to a recipient, the address is marked red, i.e. a hard bounce. In addition, the address is blocked.

Hard Bounce:

-A hard bounce indicates a permanent reason why e-mail messages cannot be delivered to the recipient. There are many reasons for hard bouncing, but some common reasons are that the email address or domain name does not exist or the recipient's email server has blocked mail delivery. 

Search on individual recipients:

-To find out why some mailings have not reached the desired recipient, the search field can search for the reason of individual recipients.  

Search for the desired customer/member and click on the pencil icon on the customer card. Then a red and/or yellow field will appear to highlight the level of bounce along with an explanation. 

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